Subject: This is a perfect example of the magic of empathy
Preheader: Heads up! The early-bird discount ends in two days!

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When someone is upset, most people don't really know what to do in the moment.

They'll try to soothe the person… to "calm them down" without actually listening to what's going on for them.

Years ago, when I was working for a university, my dean and I were working with a Holocaust survivor who wanted to fund a Tolerance Endowment at our college.

One day, my dean came speeding down the hallway in a frenzy. She told me that this potential donor was having a "meltdown" in her office and she didn't know what to do.

When I got there, the woman was crying and her husband was trying to "calm her down."

The dean also started to try and "calm her down."

If I hadn't had some training in NVC, I would also have dived in trying to soothe this lady.

But having attended a couple of NVC courses, I stopped.

I took a deep breath — and in that pause, I recalled what I had learned in my NVC courses.

I listened to her.

Then I said something like, "Oh, you're deeply hurt that we have a display of the Berlin Wall but not of the suffering of the Jews in WWII? Is that it?"

The woman instantly stopped crying, took a deep breath, and I could see her whole body begin to relax.

"Yes, I want equal representation. Are you willing to do that?" she replied.

The dean and I both said yes, of course.

And, that was it.

With very little NVC training and in a very short moment, using rudimentary empathy skills, the "upset" was resolved in a way that all parties could feel good about.

Later, this generous woman made a significant donation to our college and with that funding, we created a Center for Tolerance.

This moment, more than any other that I can recall, demonstrated for me the magic of empathy.

And I want to share that magic with you in my upcoming course!

Listening with the Heart: Using Empathy for Deeper Connection and Understanding starts on June 6th.

Heads up: the early-bird discount ends on May 16th— in just two days!

This is a wonderful opportunity to practice giving and receiving empathy in a judgment-free space.

Learning this life-changing skill can help you to:

• Heal past hurts so you can move forward feeling greater joy in life— and help others do the same
• Feel the emotional relief that follows being truly heard and understood
• Help your relationships thrive so they become more enjoyable for all involved
• Learn how to lift others so you can transform your world, one interaction at a time!

Empathy is an essential skill for navigating our human world.

Once learned, you can take its healing power anywhere!

Sign Up Here before May 16th to get the early-bird discount.

And let the empathy journey begin!

Warmly, CEO and Co-Founder, NVC Academy CNVC Certified Trainer  p.s. Listening with the Heart: Using Empathy for Deeper Connection and Understanding with Mary Mackenzie starts on Thursday, June 6th at 9:00am Pacific (California) Time. This is a beginner's course that coaches you to deeply listen, let go of right/wrong thinking, and create more heartfelt connections.  p.p.s. REMINDER: The early-bird discount ends on May 16th, in two days! Sign up now to save 20%!  p.p.p.s. Worried you won’t be able to attend live? Downloadable recordings will be available to everyone who signs up!